Privacy Policy

Last updated: August 17, 2026

Twin 3PL Logistics Ltd. (“Twin 3PL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, and disclose in connection with our website, services, and business operations.

This Privacy Policy describes how Twin 3PL Logistics Ltd. collects, uses, protects, and discloses personal information when you visit or use our website at www.twin3pl.ca, contact us, request a quote, become a customer, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Twin 3PL Logistics Ltd.

Twin 3PL Logistics Ltd. is a British Columbia-based 3PL warehousing and logistics company located at:

Twin 3PL Logistics Ltd.
30980 Peardonville Rd.
Abbotsford, BC, Canada

Twin 3PL is responsible for the personal information in its custody or control and takes reasonable steps to protect that information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect personal information that you voluntarily provide to us through our website, contact forms, quote request forms, email, telephone, or through our business relationship with you.

Depending on how you interact with Twin 3PL, this information may include:

• First and last name

• Company or organization name

• Email address

• Telephone number

• Business address

• Shipping, receiving, delivery, or pickup information

• Information about your products, inventory, pallets, freight, storage requirements, and logistics needs

• Information submitted through our Request a Quote or Contact forms

• Information necessary to establish, manage, and maintain a customer relationship

• Billing and invoicing information

• Communications and correspondence between you and Twin 3PL

• Other information you voluntarily provide to us

We only collect information that is reasonably necessary for the purposes for which it is collected or for purposes otherwise permitted by applicable law.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies.

This may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Approximate geographic information derived from technical data

• Referring website or page

• Website usage and interaction information

• Other technical or diagnostic information

We use this information primarily to understand how visitors use our website, maintain website functionality, improve our website, and monitor website performance.

4. Google Analytics and Google Tag Manager

Our website uses Google Analytics and Google Tag Manager to help us understand website traffic and how visitors interact with our website.

These services may collect information such as device information, IP address, browser information, pages visited, traffic sources, and website interactions.

We use this information for website analytics, performance monitoring, and improving our website and marketing efforts.

Google may process information in accordance with its own privacy policies and terms. We encourage you to review Google’s privacy practices if you have questions about how Google handles information collected through its services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that allow a website to recognize your device and remember certain information.

We may use cookies for purposes including:

• Essential website functionality

• Website performance

• Analytics

• Understanding how visitors use our website

• Improving website functionality and user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Use Personal Information

Twin 3PL may collect and use personal information for purposes including:

• Responding to inquiries and requests

• Preparing and providing quotations

• Understanding your warehousing and logistics requirements

• Providing warehousing, storage, cross-docking, freight handling, and related services

• Communicating with customers and prospective customers

• Establishing and maintaining business relationships

• Managing customer accounts and service arrangements

• Processing invoices and payments

• Coordinating receiving, shipping, transportation, and other logistics activities

• Providing customer service and support

• Improving our services and website

• Understanding website usage and marketing performance

• Managing and protecting our business operations

• Detecting, preventing, and addressing fraud, security issues, or other unlawful activity

• Complying with legal, regulatory, accounting, and contractual obligations

• Sending business communications and, where permitted by applicable law, commercial or marketing communications

Information submitted through our contact or Request a Quote forms may be used to evaluate your requirements and prepare an appropriate quote or response.

7. Customer and Freight Information

As a 3PL provider, Twin 3PL may collect and use information necessary to provide warehousing and logistics services to our customers.

This may include information relating to:

• Shipments

• Pallets and inventory

• Pickup and delivery arrangements

• Drivers and carriers

• Receiving and shipping contacts

• Product and freight details

• Customer locations

• Billing and invoicing

• Other information reasonably required to provide our services

We use this information only for legitimate business purposes, including operating our warehouse, coordinating logistics, communicating with customers and service providers, billing, and fulfilling our contractual obligations.

8. How We Share Personal Information

Twin 3PL does not sell or rent your personal information.

We may disclose personal information when reasonably necessary to operate our business and provide our services, including to:

Service Providers

We may share information with third-party service providers that assist us with business operations, including technology, email, website hosting, analytics, communications, accounting, payment processing, transportation, and other services.

For example, Twin 3PL may use Microsoft Outlook and related Microsoft services for business email and communications.

Service providers are expected to handle personal information in accordance with applicable privacy requirements and only for the purposes for which the information has been provided or as otherwise permitted by law.

Logistics and Business Partners

Where necessary to provide our services, we may share relevant information with carriers, transportation providers, contractors, suppliers, customers, and other business partners involved in fulfilling a customer’s request or providing our services.

Legal Requirements

We may disclose information where required or permitted by law, including in response to lawful requests, court orders, regulatory requirements, or to protect the rights, property, safety, or security of Twin 3PL, our customers, employees, or others.

Business Transactions

If Twin 3PL is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

9. Consent

Where required by applicable law, Twin 3PL will obtain consent before collecting, using, or disclosing personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

By voluntarily submitting information through our website, including through a contact or quote request form, you consent to Twin 3PL collecting and using that information for the purposes reasonably associated with your request, including contacting you and preparing a quote.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

10. Commercial Communications and Marketing

Twin 3PL may communicate with existing customers, prospective customers, business contacts, and other individuals regarding our services.

Where commercial electronic messages are subject to Canada’s Anti-Spam Legislation (CASL), Twin 3PL will comply with applicable requirements regarding consent, identification, and unsubscribe mechanisms.

If you receive a commercial or marketing email from us and no longer wish to receive such communications, you may unsubscribe using the mechanism provided in the message or contact us at office@twin3pl.ca.

You may also reply to our email and request that we no longer contact you for marketing purposes.

We will process reasonable unsubscribe requests in accordance with applicable law.

11. Retention of Personal Information

Twin 3PL retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal, accounting, tax, or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely dispose of, destroy, or anonymize it, subject to applicable legal and business requirements.

12. Accuracy of Personal Information

Twin 3PL makes reasonable efforts to ensure that personal information in our custody or control is accurate and complete when it is used for purposes where accuracy is important.

You may contact us if you believe that personal information we hold about you is inaccurate or incomplete.

13. Security of Personal Information

Twin 3PL takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or other misuse.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

14. Processing and Storage Outside Canada

Some third-party service providers used by Twin 3PL may process or store information on servers located outside Canada.

For example, technology and communication providers may operate infrastructure in jurisdictions outside British Columbia or Canada.

When using third-party service providers, Twin 3PL takes reasonable steps to ensure that personal information is handled appropriately and protected in accordance with applicable privacy requirements.

15. Your Privacy Rights

Subject to applicable law and certain exceptions, individuals may have the right to:

• Request access to personal information that Twin 3PL holds about them

• Request correction of inaccurate or incomplete personal information

• Ask questions about how their personal information is collected, used, or disclosed

• Withdraw consent to certain uses of their personal information where applicable

Requests for access or correction should be made in writing using the contact information provided below.

We may need to verify your identity before providing access to or making changes to personal information.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

If you follow a link to another website, that website will have its own privacy practices and policies. Twin 3PL is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

17. Children’s Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children under the age of 13.

Twin 3PL does not knowingly collect personal information from children under 13 through our website.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete the information.

18. Privacy Complaints and Questions

Twin 3PL is responsible for personal information in its custody or control.

If you have questions, concerns, or complaints about our privacy practices, or if you wish to request access to or correction of your personal information, please contact us:

Twin 3PL Logistics Ltd.
30980 Peardonville Rd.
Abbotsford, BC, Canada

Email: office@twin3pl.ca
Phone: 778-240-0829

We will make reasonable efforts to investigate and respond to privacy concerns and requests in a timely manner.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) regarding your privacy concerns.

19. Changes to This Privacy Policy

Twin 3PL may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

20. Contact Us

If you have any questions regarding this Privacy Policy or Twin 3PL’s privacy practices, please contact us:

Twin 3PL Logistics Ltd.
30980 Peardonville Rd.
Abbotsford, BC, Canada

Email: office@twin3pl.ca
Phone: 778-240-0829

Website: www.twin3pl.ca